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Newsletter Q2-2010

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Financial Services

Until recently, storing a recorded call on removable media and having a process to manage that media was sufficient for most compliance recording applications, and is the standard by which most of the systems currently in production are designed.

However, due to the introduction of regulations around customer privacy, and the need to insure recordings are available for litigation purposes, legacy systems may no longer meet compliance standards.

CyberTech solutions meet regulatory requirements worldwide by providing faster access to recorded calls to enable rapid dispute resolution and clarification of events. This is achieved through automated authorization processes, and by delivery of instant call retrieval and replay to the workstation. The system is accessed through standard Web browsers, with the entire authorization process fully documented for a complete audit trail of every event. This includes the time a request is made to replay a call, which authorizations are given a call to be released, and the time of playback.

More information

Lloyd's of London Case study	Recording for Compliance
Voice Recording Solutions	Other Solutions

 
Tags

call recording , voice recording , communication recording , screen recording , optimized solutions , quality recording , speech analytics ,workforce optimization , call logging , voice logging