• Enables faster incident resolution for emergency centers by automatically assembling all voice, data and multimedia sources into a single, integrated and synchronized replay file.
• Installs easily and requires minimal maintenance, thereby dramatically reducing your costs of ownership and operation.
• Drives operational efficiencies for emergency services organizations through comprehensive voice, data and multimedia communications, evidence collection and reconstruction and analysis of incidents
• Collect, review & organize electronic evidence
• Post evidence to secure website from application
• View map location of caller or data source
• Quickly establish incident timeline
• Download calls and player software to a CD
• Operational efficiency can be optimized by having a clear overview of how teams interact.
• Provides a powerful tool for training new team members by allowing them to quickly and easily review real life scenarios.

New multiple channel playback enables up to four calls or channels to be replayed simultaneously. This will be useful for trading floors using multiple handsets or speakers as well as for ‘cradle-to-crave’ calls that have multiple transfers.

Cybertech Release 6 automatically connects these separate calls and replays them in sequence as a single event. This will enhance call verification and compliance whilst delivering major improvements to the dispute resolution, training and quality monitoring processes.